Our Commitment
Last updated October 6, 2026
Calling for help in an emergency should be the easy step. These are the commitments behind the number on this site, and the limits of them, stated in the same breath.
Answered every hour of every day
This number is staffed around the clock, every day. The first call gets a person, not a queue that opens at nine.
You are never billed for this service
Calling and being connected is free. There is no fee, no membership and no booking charge for using this site. What you agree with the contractor afterwards is between you and them.
Local, and licensed for the work
You reach an independent local contractor, licensed for the trade and insured, who covers Baltimore. Checking that license and that insurance before work begins is the homeowner’s job, and a good contractor makes it easy.
One call fixes a bad match
If the first connection does not work out — no call back, no show, or a quote you do not trust — ring the line again and you will be put through to a different contractor.
Where these commitments stop
These are commitments about a connection, not about construction. The contractor is an independent business and the job is their contract with you — so get the scope, the price and any workmanship guarantee from them, in writing, before work starts.
The full disclaimer is on the disclaimer page.